Joshua Rose and Dr Gerad Troutman (How "Nurse Navigation" can reduce calls and revolutionize the 911 system) - Episode 998

Behind The Shield

Joshua Rose and Dr Gerad Troutman are part of the Global Medical Response team. We discuss how to reduce EMS responses to low acuity calls, addressing ER overcrowding, proving inexpensive alternatives to EMS transport, creating a three tier 911 system, the GMR response to Hurricane Helene and so much more.

Nurse Navigation program provides quick and accurate patient assessments for life- threating conditions and then takes the caller through our proprietary nurse triage protocol to determine the most appropriate locus of care.

Benefits

• Better triage and response to exposures; including coordination with hospitals and occupational health providers
• Reduces unnecessary treatment for exposures when clinically not indicated
• Minimizes the need for extensive waits in emergency departments and facilitates evaluation and treatment

Nurse Navigation's nurses use evidence-based clinical decision software to immediately evaluate a patient’s current condition, providing a needs-matched time-appropriate resource allocation to meet the patient’s unique healthcare needs. Our five-level triage system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.