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Welcome to the Pharmacy Business & Career Network Podcast, brought to you by the Pharmacy Guild of Australia. Focussing on pharmacy management and ownership, the PBCN podcast supports the improvement and growth of your business performance with insights and advice from a range of industry professionals. The PBCN Podcast; supporting your journey every step of the way.
 
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show series
 
You have heard the term, 'clinical governance' before but not fully understood what it means. However, clinical governance is an increasing area of focus for pharmacies. Clinical governance is also a focus of the Guild. A key component of the Guild’s Centenary Strategic Plan is to prioritise and enhance the quality and safety of pharmacy services a…
 
The statistics are alarming. One Australian has a heart attack or stroke every 4 minutes. Heart Week, from May 2nd to 8th, is a timely reminder to raise awareness about the importance of heart health and Heart Health Checks for more at-risk Australians. If the heart attack isn’t to be prevented, then ensuring access to a defibrillator within 180 se…
 
Brendon Baker is converting others to a radical new idea … keep it simple. Brendon is a leading expert in the field of change and has consulted on transformation projects across a range of industries. These have included public infrastructure, business/cultural transformations, shared service implementations, restructures, process overhauls, techno…
 
The team at Cooleman Court Pharmacy, Guild Pharmacy of the Year Winner 2022, are confident they have found the essence of community pharmacy. It’s been a challenging road which has seen the pharmacy redefine itself. The vision was to create a health destination, and this was achieved as the pharmacy introduced new, or refined and updated existing p…
 
There comes a time when a landlord and owner of a pharmacy need to know the ins and outs of rents and leasing. We all know how daunting it can be when it comes to navigating leases, but in this episode, we speak to Phil Chapman, Director and Founder of Lease 1, Australia’s only national Retail Shop Lease consultancy that provides a tenant-only repr…
 
International Women’s Day celebrates womanhood and breaking the bias in aiming for a gender-free equal world. This episode is a special one, not only to celebrate all achievements of women, but our guest is Adele Tahan who is a Community Pharmacy owner, a Guild National Councillor, and NSW Branch Committee Vice President. In this special episode, w…
 
At this time of year, school leavers and university graduates are ready to take the next step in their careers and there are also others who are looking to make a change in their career. We all know how daunting it can be when it comes to finding employment but, in this episode, we talk with Heidi Dariz, General Manager of Raven’s Recruitment, who …
 
All too often, business owners get so busy in the day-to-day adrenaline of running their business, especially during the pandemic, that they forget to take the time to step back and take stock. The Covid response has significantly impacted pharmacy operations and often owners and their teams having to scramble to make changes to procedures and proc…
 
In 2021, we had some fantastic guests on the show who have shared some amazing stories, experiences, insights, and advice with us and I know we are all truly grateful that they found some time in their busy schedules to come on the show. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look fo…
 
In 2021, we had some fantastic guests on the show who have shared some amazing stories, experiences, insights, and advice with us and I know we are all truly grateful that they found some time in their busy schedules to come on the show. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look fo…
 
2021 has been a big year for all of us and, although we are probably hoping to forget many of the challenges faced this year, it is also important to reflect on the positives and celebrate our achievements. This year has shown that community pharmacies are accessible, adaptable, and most importantly, willing health destinations staffed by passionat…
 
Pharmaceutical Defence Limited, or PDL, is Australia’s first national pharmacy body, established in 1912 by a group of Australian pharmacists to support and protect other pharmacists. They continue to provide support to the Australian pharmacy profession over 100 years later through professional indemnity insurance and risk management advice to ove…
 
The COVID-19 vaccine rollout, approaching its fifth month in community pharmacy, has presented challenges and great opportunities for community pharmacy. Natalie Willis, WA Pharmacy owner and Guild National Councillor spends some time with us discussing her experience being involved in the vaccine rollout and the impact on the scope of pharmacy pra…
 
We know the role pharmacies play in our community but there are a lot of other local organisations that also play important roles in our communities; whether those be schools, sporting clubs, or other community activity or support groups. These groups are often running engaging programs in our communities and, as such, attract strong memberships an…
 
At times, owning and running a pharmacy business can be overwhelmingly challenging. Seeking the assistance of a pharmacy lawyer is critical to your success as a pharmacy owner. Not only can a lawyer assist you to navigate through the complexities of business ownership; an experienced pharmacy lawyer can also support you through any conflicts or inc…
 
The mission of the Pharmacy Guild of Australia is to enable community pharmacy to serve the needs and preferences of patients and health consumers across Australia using pharmacy’s unique role in medication management and safety. The Guild’s focus areas, based on strategies, outcomes and measures are Member services and engagement, Advocacy, Commun…
 
The National Australian Pharmacy Students' Association (NAPSA) represents students from 18 universities nationwide studying either an undergraduate or postgraduate pharmacy program. NAPSA is committed to advocating for Australian pharmacy students to ensure their future is prosperous and their status, rights, and privileges are protected. In this e…
 
The Council of Small Business Australia (COSBOA) is the country’s peak body exclusively representing the interests of small businesses. In this episode, we speak with newly appointed COSBOA CEO, Alexi Boyd, about the important advocacy work of COSBOA, the impacts of COVID on small business, and the way forward to reopening and rebuilding the econom…
 
Community pharmacies are the most accessible health destination in Australia and therefore are often the first place patients go when they need help to maintain their health, mental health, and wellbeing. The Covid – 19 pandemic has highlighted just how important community pharmacies are in providing care, advice, and health services, however, fron…
 
The intern journey can be a daunting prospect but with the right attitude, preceptor and program, the intern year can be rewarding not only for the intern, but also the preceptor, patients, and the pharmacy business. In this episode, we hear from Angus Koertz, MIMS/Guild 2020 Intern of the Year and his preceptor Tim Stewart, who was in fact the 201…
 
The rollout of electronic prescriptions is a once-in-a-generation change to community pharmacy and has changed the way we interact with our customers. The first electronic prescription token was dispensed just over a year ago, and there have now been over 7 million tokens transmitted. The next phase in the rollout of electronic prescriptions is the…
 
Asking better questions creates stronger professional and personal relationships resulting in more empowerment, engagement, motivation, and better outcomes for everyone. As such, Lindsay Tighe and Tina Dolphin, from the organisation Better Questions, join us to talk about transforming our communication. We discuss how to improve your communication …
 
We speak with recently elected Guild National President, Trent Twomey and gain some insight into his first 100 days in the role. Trent discusses the highlights, challenges, and opportunities facing the sector and the vision for community pharmacy as we work towards the Guild’s centenary in 2028. We also learn more about the man himself, his career …
 
Ian Shanks has been a pharmacist for over 40 years, is owner of the Fullife Pharmacies Group and CEO of the Fullife Foundation, an Australian charity focusing on the health of women and children in Ethiopia. Ian has had a lifelong interest in philanthropy, and through his pharmacies has been able to raise awareness and to support many charities bot…
 
For those who work in the health care space, there are quite a few rules and regulations that apply to how you promote and communicate services and products. For services, the rules are set down by Ahpra (the Australian Health Practitioner Regulation Agency), but for products, particularly those deemed of a therapeutic nature, the Therapeutic Goods…
 
The words ‘unprecedented’ and ‘pivot’ have become the buzz words of the past year and for good reason. The world is still coming to terms with immense and rapid change and so too is community pharmacy. Community pharmacies stepped up to provide frontline healthcare and support to their patients and the wider community during the pandemic and they c…
 
We’re living in a digital world and this means that a website is crucial for all business. Community pharmacy is no exception. Consumers today are more likely to visit a website before they visit the shop, and they’re looking for all the information they can get to make an informed impression. Businesses also need to engage their customers online a…
 
International Women’s Day is celebrated around the world as a day to recognize the social, economic, cultural, and political achievements of women. It’s a great opportunity to help accelerate gender equality and raise awareness and visibility of this cause. This year’s International Women’s Day theme – Choose to Challenge – is one that resonates cl…
 
The National Student Business Plan competition is the perfect way for pharmacy students to develop their entrepreneurial spirit and bring innovative ideas to the forefront of community pharmacy. The competition contributes to the development of a dynamic and vibrant pharmacy industry and makes a genuine difference to the health and wellbeing of loc…
 
Benjamin King, from Alice Springs Pharmacy in Northern Territory, has won the Pharmacy Assistant of the Year for 2020! The Pharmacy Guild of Australia/Maxigesic award win recognises Benjamin’s outstanding contribution through his skills, knowledge, and leadership in community pharmacy across a 12-month period. Benjamin was selected from over 460 no…
 
Buying a pharmacy can be one of the biggest investments a pharmacist can make during their career. In our current economic climate, it’s never been more important for prospective buyers to take careful, considered steps when preparing to purchase. Whilst we know that pharmacists are outstanding clinical professionals, this doesn’t always translate …
 
In 2020, we had some fantastic guests on the show who have shared some amazing stories, experiences, insights, and advice with us and I know we are all truly grateful that they found some time in their busy schedules to come on the show. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look fo…
 
In 2020, we had some fantastic guests on the show who have shared some amazing stories, experiences, insights, and advice with us and I know we are all truly grateful that they found some time in their busy schedules to come on the show. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look fo…
 
As Community Pharmacy moves towards 2025, digital health remains a key priority for the industry. One of the more significant developments in this area is My Health Record. My Health Record lets patients control their health information, securely and safely. This means important health information is available when and where it’s needed, including …
 
Warren Buffet famously remarked “Someone’s sitting in the shade today because someone planted a tree a long time ago” – a quote that perfectly captures the concept of superannuation. One of the most significant investments that you can make for your future, superannuation is important to understand whether you are at the beginning of your career or…
 
Nutrition is an integral part of overall health and one that is often neglected. It is even more important as people get older or experience health challenges. Pharmacists can play an important role in supporting their patients with their nutritional needs, as well as noticing when things aren’t quite right and referring them on to help. Abbott Aus…
 
The Guild Corporate Vaccination Program is a flexible, cost-effective solution that enables a range of employers to allow their staff to be vaccinated against influenza at a time, date, and place most convenient to them via the Guild member network. This year the program helped 125 corporate clients and over 700 Guild member community pharmacies to…
 
There’s no question that digital technology is rapidly changing the business landscape. We’re seeing a massive increase in emerging digital technologies within the health sector, and there are exciting opportunities for enhanced patient care and professional collaboration through digital platforms. But as we move toward a digital environment, it’s …
 
Digital enablement for community pharmacy is all about integrating the knowledge and expertise of pharmacy into the wider health network. Emerging technologies like electronic prescribing and TeleHealth represent an amazing opportunity for pharmacies to enhance patient service and professional collaboration. As our society continues to ‘digitize’, …
 
As community pharmacy continues to evolve, it is important to recognise the need for a leadership that reflects and champions the diversity and inclusivity of our profession. It’s well documented that by achieving diversity in the workplace, businesses and professional organisations stand to benefit greatly on many levels. Workplace diversity is a …
 
The Quality Care Pharmacy Program (QCPP) is the quality assurance program in place for community pharmacies around Australia. Operating for more than 20 years, the QCPP ensures community pharmacies provide quality, safe, and consistent professional services and consumer care. In October 2020, QCPP is introducing Quality Care 2020, the new accredita…
 
With the economic impacts we’ve seen across 2020, it’s more important than ever that pharmacy owners have a keen understanding of business management, technology implementation, and accounting and tax frameworks that contribute to a successful, healthy business. There’s been a huge increase in support and advice for small business owners in light o…
 
Are leaders born or are they made? Is there the capacity in all of us to lead? Leadership can be a difficult concept for some people to embrace, even those who already act as leaders at work or in their everyday life. Embracing the fact that anyone can lead, and that leadership is an extension of effective communication, can help pharmacists uncove…
 
The National Australian Pharmacy Students' Association (NAPSA) represents students from eighteen universities nationwide studying either an undergraduate or postgraduate program. NAPSA is committed to advocating for Australian pharmacy students to ensure their future is prosperous and their status, rights, and privileges are protected. NAPSA facili…
 
With the events transpiring throughout 2020, community pharmacies have certainly had their focus squarely fixed on maintaining exceptional patient care and community support. In light of this, it can be easy to forget about some of the vital components that underpin an effective retail business. A strong lease agreement can have an enormous impact …
 
What does the retail store of the future look like? Are we returning to the norm anytime soon or is the new way here to stay? 2020 is certainly helping us to reconsider how we interact with our physical environment and, for community pharmacy, this represents a big challenge going forward. However, it is also a great time to identify innovative opp…
 
Wizard Pharmacy Kalgoorlie Central has been on a journey of transformation in recent years. As well as a major store refit, Elise Wheadon and the team have keenly adopted emerging technologies and jumped at professional opportunities to ensure the pharmacy has thrived in an increasingly competitive and digitised environment. Wizard Pharmacy Kalgoor…
 
Electronic prescribing has been on the horizon for some time now, but what exactly is it and how will it impact the community pharmacy industry? Electronic prescribing is essentially an initiative that provides an option for prescribers and their patients to use an electronic, as opposed to paper, Pharmaceutical Benefits Scheme (PBS) prescription. …
 
Guy Leech is a former Australian Ironman champion. Retired from competition, Guy is now a community health advocate, helping Australia gain an awareness of the risk and prevalence of sudden cardiac arrest. In helping Australia become 'Heart Smart', Guy’s mission is to ensure Australian businesses and communities have access to life-saving defibrill…
 
Community Pharmacy is an engaging and rewarding industry to be a part of. On the other hand, however, it can at times be challenging and overwhelming. Workplace stress is a common experience for pharmacists and pharmacy staff, and it can present in many ways and over different periods of time. The industry has harboured a long-held notion that work…
 
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