Podcast by Paul Buffington, Swati Jain, Patrick Schuh
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Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick SchuhPaul Buffington, Swati Jain, Patrick Schuh
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