Scott Baradell chats with Bill Swift of Brierley+Partners about the history of loyalty programs and how they are evolving today.Learn more about Brierley+Partners at www.brierley.comLearn more about Idea Grove at www.ideagrove.comThe origins of Brierley+Partners 02:12Long-standing customer relationships 04:32Earning points vs. enhanced customer exp…

Here in our Podcast to get more diverse voices to talk about their view of CX, we talk to Akhilesh Tiwari from TCS about the practicalities of aligning technology, data, and creatives to deliver CX. Here are the questions Akhilesh raises for marketers: Do your back-end systems support the marketing vision for CX? Are you forgetting the impact of ba…

Delighted to welcome Tom Fishburne, the founder, and CEO of Marketoonist - you can't have missed them, they’ve been featured in all the big business publications and of course, you may recognize the style in several brand campaigns as well Segment 1: in conversation with Tom Fishburne You’ve said in a lot of interviews that you like to start with t…

Iliyana Stareva discusses her book "Inbound PR", and how to leverage inbound tactics in PR programs. We'll cover the following topics.What is Inbound PR? What prevents PR firms from embracing inbound? PR Agencies need to evolve the way the communicate. How do you get started with inbound? Have you seen a trend in using paid ads to draw attention me…

We spoke with our friend Gini Dietrich of Arment Dietrich about using the PESO model for integrating public relations and digital marketing. Read Gini's blog at spinsucks.orgPodcast by Idea Grove

This MarTech Talk features David Barron the Go-to-Market lead for HubSpot Service Hub. We'll cover these topics:What is Service HugFlywheel vs Funnel The evolution of HubSpot Applying HubSpot to marketing, sales and service Knowledge Base Key Features of Service HubHow can a HubSpot user get started?…

Scott Baradell of Idea Grove talks to the Erik Huddleston, CEO of Trendkite. TrendKite revolutionizes how the world's biggest brands and media companies generate, amplify, and measure the impact of their earned media.Podcast by Idea Grove